How do I create a support package for MetaDefender Kiosk?
This article applies to all MetaDefender Kiosk releases after version 4.7.0, deployed on both Windows and Linux systems.
To create a MetaDefender Kiosk support package, open the Kiosk console (e.g., http://localhost:8009), go to the Settings tab, and under Session History, click “Download Support Package” in the top right corner.
Once the process is finished, it will result in the creation of a zip archive containing the necessary support logs.
The support package contains the following elements:
- Configuration files.
- Log files.
- System information
- Directory and files information.
- Registry key configuration
If Further Assistance is required, please proceed to log a support case or chat with our support engineer.
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