What should I do if an engine is in "failed" or "permanently failed" status?

Sometimes, during the engines downloading/deployment process, some of them may remain in "failed" or "permanently failed" status.

In this case, you can do the following:

• Check problematic engine’s dependencies here : Recommended System Configuration

• Check system requirements to ensure number of CPU cores and memory met.

• Check the system’s available memory where MD Core is installed, it should be available at least 3GB.

• Check MD Core’s issues if any on “Notifications” e.g. disk space issue, it should be available at least 5GB.

• Check Internet connection (if using online update method) to ensure stable and avoid enigne package download being corrupted.

• Try:

  • Disable and re-enable engine again.

  • If still not working, remove entirely both engine and its database, and then trigger update again.

• If still not working eventually after all checks above, collect MD Core support package and send to OPSWAT support.