This article applies to MetaDefender Core 5.9.0 releases deployed on Windows and Linux systems.
Issue:
MetaDefender Core service fails to start. Temporary files in the "resources" folder are not cleaned up automatically, causing service startup failure.
The error log shows: [ERROR ] <timestamp>: (common.base) Error in Service, shutdown.., error='Extension setting up failed: extension: 'ekm', rc: '-610', error: ''' [msgid: 130]
This was a known issue with MetaDefender Core 5.9.0 and has since been fixed in MetaDefender Core 5.11.0 and later: Release notes.
Workaround:
Manually delete all files and folders inside the "resources" directory:
- Locate the "resources" directory. The default location is:
C:\Program Files\OPSWAT\MetaDefender Core\data\resources - Delete all files and folders within the "resources" directory.
- Restart the MetaDefender Core service.
Prevention:
To prevent recurrence, upgrade MetaDefender Core to the latest version. Follow the official product upgrade documentation for the upgrade process.
If Further Assistance is required, please proceed to log a support case or chat with our support engineer.
