How to remediate MetaDefender Core service failing to start due to temporary files in the resources folder?
This article applies to MetaDefender Core 5.9.0 releases deployed on Windows and Linux systems.
Issue:
MetaDefender Core service fails to start. Temporary files in the "resources" folder are not cleaned up automatically, causing service startup failure.
The error log shows: [ERROR ] <timestamp>: (common.base) Error in Service, shutdown.., error='Extension setting up failed: extension: 'ekm', rc: '-610', error: ''' [msgid: 130]
This was a known issue with MetaDefender Core 5.9.0 and has since been fixed in MetaDefender Core 5.11.0 and later: Release notes.
Workaround:
Manually delete all files and folders inside the "resources" directory:
- Locate the "resources" directory. The default location is:
C:\Program Files\OPSWAT\MetaDefender Core\data\resources - Delete all files and folders within the "resources" directory.
- Restart the MetaDefender Core service.
Prevention:
To prevent recurrence, upgrade MetaDefender Core to the latest version. Follow the official product upgrade documentation for the upgrade process.
If Further Assistance is required, please proceed to log a support case or chat with our support engineer.