This article applies to all MetaDefender Core V4 and V5 releases deployed on Windows systems.
One common reason for this failure is the absence of the required Microsoft Visual C++ Redistributable for Visual Studio 2015-2022 (version 14.38 or higher) on the system.
Resolution:
- Verify Installation: Ensure that the Microsoft Visual C++ Redistributable for Visual Studio 2015-2022 (version 14.38 or higher) is installed on your machine.
- Download and Install: If the required redistributable is missing, download and install the x64 version from the following link: Microsoft Visual C++ Redistributable Download
- Disable/Enable: Retry deploying the Threat Intelligence Module and verify if the issue is resolved.
If Further Assistance is required, please proceed to create a support case or chat with our support engineer.
