User type: Organization user
Organization type: Partner Organization having assigned customer’s organizations.
Role: View Only on Hardware Orders - Customer Hardware
The Customer Hardware tab gives Partners visibility into the hardware orders and inventory tied to the customers they serve.
To access this tab
Select Hardware Orders in the left navigation.
Click the Customer Hardware tab.
Overview
The top of the tab summarizes your customers' hardware at a glance. Select any figure to filter the list below to the matching items.
Total Orders: the number of hardware orders your customers have purchased.
Total hardware: the number of hardware assets your customers have purchased.
Needs Attention: the number of hardware assets that are Obsolete or Returned.
Status summary: a chart showing a count of your customers' hardware assets by status.
View and manage the customer hardware list
The list shows each asset with its customer name, order number, product name, serial number, status, ship date, shipping carrier, tracking number, shipping information, and delivery date. You can:
Sort by Customer, Status, Ship Date, or Delivery Date. The default sort is by Customer, then Status.
Filter by Customer, Status, Ship Date, Delivery Date, or Shipping Carrier.
Search by Product Name, Serial Number, Order Number, or Tracking Number.