Version | 2025.2.2 |
|---|---|
Release date | May 20th, 2025 |
Release Summary | This release empowers Partners with consolidated contract details and customer support entitlements—enabling real-time business visibility and proactive customer management. |
New Features
1/ New "Customer Contracts" Tab in License Management
With new “Customer Contracts” tab under License Management, Resellers and Distributors can now instantly view all contract details—Reseller name, contract numbers, values, start/end dates, invoice numbers, and associated product lists and quantity—directly within the Portal. No more spreadsheets or inbox searches.
Access path: License Management > Customer Contracts
Benefits:
Faster access to customer deal information
Reduced manual tracking and operational friction
Further reading: Customer Contract Management
2/ Clear Support Time Estimates for Logged Cases on behalf of Customer
When opening a support case on behalf of a customer, Partners now see the customer’s support level and estimated response time before submitting the case.
Benefits:
Set accurate expectations with customers
Prioritize urgent issues and manage issues effectively.
Further reading: Step-by-step guide to submit a Case
Bug Fixes and Enhancements
Bug Fixes Fix word wrapping on Product cards
Fixed an issue where words on product cards were breaking mid-word. Text now wraps properly for better readability.
Enhancements Copy and Share Page-Specific URLs
Previously, the URL in the browser remained static (e.g., /home) when navigating within the Portal, making it impossible to bookmark or share links to specific pages. URLs now update based on your current location, allowing you to copy and share direct links to any feature page.
Enhancements Response ETA displayed in the Support form
Users can now see Initial Response ETA based on their organization's support plan in the Submit a case form.
