Authentication Failure After Upgrading From Core 5.10.1/5.11.0

Issue Description

After upgrading from MetaDefender Core 5.10.1/5.11.0 to more recent versions, users may experience authentication failures when attempting to log in using SSO or AD/LDAP credentials.

This issue occurs due to an encryption key incompatibility that may have affected your previous upgrade to 5.10.1/5.11.0. If the initial upgrade was completed with incompatible encryption keys, subsequent upgrade will encounter this authentication problem.

Resolution Path

Please follow these steps to resolve the authentication issue:

- Upgrade to MetaDefender Core 5.14.0 or newer version if you haven't already done so.

• Log in using a LOCAL administrator account.

• Reconfigure your identity provider settings
• OIDC directories:
  • Re-enter your Client ID
  • Re-enter your Client Secret
  • Verify and update the Login URL

• With SAML directory: Customer has to re-enter
  • Private Key - If option Enable Assertion Decryption is in used.
  • Login URL.

With AD/LDAP directory: Customer has to re-enter Bind password

Once reconfigured, your SSO and AD/LDAP authentication should function properly again.

If you encounter any difficulties during this process, please contact OPSWAT Technical Support for assistance.