Why the OCM Web Management Interface Page is Not Loading?

The OCM Web Management Interface page fails to load, preventing users from accessing the system.

Error message displayed: For some reason, page couldn’t load.

Cause

This issue occurs if the required Visual C++ Redistributable Packages for Visual Studio 2013 are not installed on the system. The missing dependencies prevent the web interface from functioning correctly.

Solution

Step 1: Install Visual C++ Redistributable

  1. Download the Visual C++ Redistributable for Visual Studio 2013 using the link below:

https://aka.ms/highdpimfc2013x64enu

  1. Run the installer and follow the on-screen instructions to complete the installation.

Step 2: Restart the OCM Service

  1. Open Services (services.msc from Run or Start Menu).
  2. Locate the OCM Service in the list.
  3. Right-click and select Restart.

Step 3: Verify the Web Interface

  • Open your web browser and navigate to the OCM Web Management Interface.

Conclusion

Installing the required Visual C++ Redistributable package and restarting the OCM service should resolve the issue.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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Why the OCM Web Management Interface Page is Not Loading?CauseSolutionStep 1: Install Visual C++ RedistributableStep 2: Restart the OCM ServiceStep 3: Verify the Web InterfaceConclusion