Why files are not sanitized?

There are a few details too look at when the files you scan are not being sanitized:

1. Make sure that the Deep CDR engine is enabled.

2. Make sure that the extension of the file you are scanning is enabled in the DEEP CDR module.

To do so, please access the MetaDefender Core WEB UI (by default http://localhost:8008) and access Workflow Management -> Workflows -> Select your workflow -> DEEP CDR tab

Here navigate to “Enable for filetypes”

Click on Edit and enable all extensions that you want to sanitize:

Once selected, click OK and then Save changes.