How to generate a support package for troubleshooting?
To help troubleshoot any issues with the virtual appliance, please follow the below instructions to generate a support package, which contains the necessary logs and configuration files.
- Connect to the virtual appliance via SSH using the local user created at step 5 when you deploy the My OPSWAT On-premises virtual appliance.
- Run the below command to generate the support package.
sudo /os/prod-scripts/cent-generate-sup-package.shThe package should be generated in the folder /home/<local user's username>/bin.
- Use the scp utility to retrieve the support package via SSH.
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