Why does OMVA agent not working as expected?

If you encounter scenarios where everything is setup correctly on the Kiosk/Core/OCM side regarding OMVA functionality as described below, please consider the following limitation that might be impacting OMVA functionality:

Due to faulty settings on the MetaDefender Core side

  • Please make sure the “Skip hash calculation “is not enabled on the MetaDefender Core side on the workflow rule to avoid any OMVA inconsistencies.
  • Having this option enabled on the MetaDefender Core workflow-rule will result in the media validation process involving the OMVA agent to not function as expected.

Due to faulty time-date settings on the OMVA device

  • Please make sure the date/time is set up correctly on the OMVA machine (on an OS level) to avoid any OMVA inconsistencies.
  • Having the wrong date/time setup on the OMVA (in comparison to the MetaDefender Core/Kiosk machine) device might result in the validation process not functioning as intended.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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Why does OMVA agent not working as expected?Due to faulty settings on the MetaDefender Core sideDue to faulty time-date settings on the OMVA device