How do I solve Windows Defender issues on MetaDefender Endpoint/MetaDefender IT-OT Access devices?

This article applies to Windows Defender, the current MetaDefender IT-OT Access Console and API, and all MetaDefender Endpoint releases deployed on Windows 10 or 11 systems.

The following article covers three common MetaDefender IT-OT Access device compliance warnings that users may encounter when running Windows Defender in conjunction with MetaDefender IT-OT Access/MetaDefender Endpoint

These warnings/flags are triggered by device issues and will appear under MetaDefender IT-OT Access Console>Inventory>Devices>Relevant Device>Detailed Device Information>Deep Compliance>Anti-Malware, as illustrated below.

MetaDefender IT-OT Access Compliance Warning: Windows Defender - No Successful Scan Recently

Windows 11

1. Open the Windows Start menu, search for Windows Security, then launch it.

2. In the Windows Security console, click on Virus & threat protection in the left-hand navigation panel.

3. On the Virus & threat protection page, click Scan options.

4. On the Scan options page, select the Full scan option, then click Scan now.

5. Open the Windows Start menu, then search for MetaDefender Endpoint (or MetaDefender IT-OT Access) and select Run as administrator.

6. Once the app is running, right-click on the Client tray icon and, from the pop-up menu, click Recheck.

This will trigger the MetaDefender Endpoint to scan all device compliance data and report to the MetaDefender IT-OT Access servers again.

Windows 10

1. Open the Windows Start menu, search for Windows Defender, then launch it.

2. In the Windows Defender console, click on Virus & threat protection in the main panel, or in the left-hand navigation panel.

3. On the Virus & threat protection page, click Advanced scan

4. On the Advanced scans page, select the Full scan option, then click Scan now.

5. Open the Windows Start menu, then search for MetaDefender Endpoint (or MetaDefender IT-OT Access) and select Run as administrator.

6. Once the app is running, right-click on the MetaDefender Endpoint tray icon and, from the pop-up menu, click Recheck.

This will trigger the MetaDefender Endpoint to scan all device compliance data and report to the MetaDefender IT-OT Access servers again.

MetaDefender IT-OT Access Compliance Warning: Windows Defender - Real Time Protection Disabled

Windows 11

1. Open the Windows Start menu, search for Windows Security, then launch it.

2. In the Windows Security console, click on Virus & threat protection in the left-hand navigation panel.

3. On the Virus & threat protection page, click Manage settings.

4. On the Virus & threat protection settings page, enable Real-time protection.

5. Open the Windows Start menu, then search for MetaDefender Endpoint (or MetaDefender IT-OT Access) and select Run as administrator.

6. Once the app is running, right-click on the MetaDefender Endpoint tray icon and, from the pop-up menu, click Recheck.

This will trigger the MetaDefender Endpoint to scan all device compliance data and report to the MetaDefender IT-OT Access servers again.

Windows 10

1. Open the Windows Start menu, search for Windows Defender, then launch it.

2. In the Windows Defender console, click on Virus & threat protection in the main panel, or in the left-hand navigation panel.

3. On the Virus & threat protection page, click on Virus & threat protection settings.

4. On the Virus & threat protection settings page, enable Real-time protection.

5. Open the Windows Start menu, then search for MetaDefender Endpoint (or MetaDefender IT-OT Access) and select Run as administrator.

6. Once the app is running, right-click on the MetaDefender Endpoint tray icon and, from the pop-up menu, click Recheck.

This will trigger the MetaDefender Endpoint to scan all device compliance data and report to the MetaDefender IT-OT Access servers again.

MetaDefender IT-OT Access Compliance Warning: Windows Defender - Virus Definition Out Of Date

Windows 11

1. Open the Windows Start menu, search for Windows Security, then launch it.

2. In the Windows Security console, click on Virus & threat protection in the left-hand navigation panel.

3. On the Virus & threat protection page, click Protection updates.

4. On the Virus & threat protection updates page, click Check for updates.

5. Open the Windows Start menu, then search for MetaDefender Endpoint (or MetaDefender IT-OT Access) and select Run as administrator.

6. Once the app is running, right-click on the MetaDefender Endpoint tray icon and, from the pop-up menu, click Recheck.

This will trigger the MetaDefender Endpoint to scan all device compliance data and report to the MetaDefender IT-OT Access servers again.

Windows 10

1. Open the Windows Start menu, search for Windows Defender, then launch it.

2. In the Windows Defender console, click on Virus & threat protection in the main panel, or in the left-hand navigation panel.

3. On the Virus & threat protection page, click on Protection updates.

4. Open the Windows Start menu, then search for MetaDefender Endpoint (or MetaDefender IT-OT Access) and select Run as administrator.

5. Once the app is running, right-click on the MetaDefender Endpoint tray icon and, from the pop-up menu, click Recheck.

This will trigger the MetaDefender Endpoint to scan all device compliance data and report to the MetaDefender IT-OT Access servers again.

If you have followed the instructions above but Continue To Experience Windows Defender Issues On Your MetaDefender Endpoint/MetaDefender IT-OT Access Devices, please open a Support Case with the OPSWAT team via phone, online chat or form, or feel free to ask the community on our OPSWAT Expert Forum.