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Why is the scan stuck in "processing" state on WebScan UI, when the Core Processing History shows that it is already finished?
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This article applies to all MetaDefender Core V4 and V5 releases deployed on Windows and Linux systems.
If a file has been submitted for scan via WebUI, WebUI will make 999 queries as part of the polling process.
If file analysis progress hasn’t reached 100% by the time the polling stops, the WebUI will appear to be frozen.
Remedy:
A simple webpage refresh will reset the query counter and allow the WebUI to continue fetching results.
Support:
If you have refreshed the webpage but the WebUI is still stuck in a Processing state, please follow these instructions on How to Create Support Package With Bundle Tools?, before creating a support case or chatting with our support engineer.
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