Why Am I Getting a "Failed to Process" Message for Vulnerability Assessment?

This article applies to all MetaDefender Core releases deployed on Windows and Linux systems.

Issue:

You may see a "Failed to Process" message for Vulnerability Assessment.

Cause

This can happen due to one of the following reasons:

  • File-Based Vulnerability Assessment engine is not licensed
  • File-Based Vulnerability Assessment Module is currently updating If the File-Based Vulnerability Assessment module is still updating, scans may temporarily fail with this message.

Resolution

  • If the File-Based Vulnerability Assessment engine is not licensed Please go to Workflow > [Your Workflow] > Vulnerability and disable the Vulnerability Processing engine if it's not licensed.
  • File-Based Vulnerability Assessment Module is currently updating If the issue is due to an update in progress, please wait a few minutes and try again once the update completes.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Next to read:
How to Use a RAMDISK for the tempdirectory?
On This Page
Why Am I Getting a "Failed to Process" Message for Vulnerability Assessment?Issue:CauseResolution