How to generate a support package for OPSWAT Central Management?

This article applies to all OPSWAT Central Management V7.25.0+ releases deployed on Windows or Linux systems.

A support package is a collection of log and configuration files which are used by the OPSWAT Support team when troubleshooting OPSWAT Central Management Issues.

A support package can be generated in either Windows or Linux systems, by following the relevant instructions below.

Windows

  1. Navigate to the OPSWAT Central Management Installation Folder (for example, C:\Program Files\OPSWAT\Central).
  1. Double click on generateSupportPackage.exe or, if preferred, you can execute it in a Command Prompt.
  1. The package will be generated in the format of ocmSupport_<timestamp>.zip, inside the installation folder, to be copied and forwarded to OPSWAT Support.

Linux - Red Hat Enterprise /Ubuntu

  1. Open a Terminal and navigate to /usr/lib/ocm.
  2. Execute generateSupportPackage.sh, with Root privileges or, if needed, grant execute permission via chmod.
  3. The package will be generated in the format of ocmSupport_<timestamp.tar.gz, inside the /opt/ocm folder.

After generating your package, please open a Support Case with the OPSWAT team via the form method, uploading your OCM logs as prompted.
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Next to read:
How long is the support lifecycle for a specific version of OCMv7?
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How to generate a support package for OPSWAT Central Management?WindowsLinux - Red Hat Enterprise /Ubuntu