Why Are My VMDK Files Not Mounted When Processed with the Kiosk?

Overview

You may encounter an issue where your Virtual Machine Disk (VMDK) files are not being mounted for processing on the Kiosk, even when all prerequisites, including optional utilities like Paragon Drivers, are correctly installed.

This article outlines the root cause and steps to resolve this issue.

Root Cause

For VMDK images, Kiosk uses the VMware Virtual Storage Volume Driver (vstor2) to mount the disk. This driver is typically installed during the Kiosk setup process. However, in some cases, the driver may be missing or corrupted

Symptoms

You may see log entries similar to the following:

Diagnosis Steps

1. Verify Driver Presence

   Check whether the vstor2driver exists at the following path C:\Windows\System32\drivers\vstor2-x64.sys. If the file does not exist, the driver is not installed.

2. Review Logs

   Review the Kiosk logs for messages indicating a "Volume mount failure" or "Driver not found" as shown above.

Resolution

If the driver is missing or corrupted, you can manually install it by following these steps:

1. Open a Command Prompt as Administrator.
2. Run the following installation scriptC:\ProgramData\OPSWAT\Metadefender\VDDK\vstor2install.bat

This script reinstalls the vstor2 driver required for VMDK mounting.

Post-Installation

After running the script:

• Restart the Kiosk service or reboot the system.
• Retry the VMDK file mounting to confirm successful installation.

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