How do I use Windows Update Agent to solve Missing OS Patch issues on MetaDefender Endpoint/MetaDefender IT-OT Access managed Windows devices?

Users running MetaDefender Endpoint on one or more Windows devices may occasionally see MetaDefender IT-OT Access device compliance warnings/flags related to Missing OS Patches.

These warnings/flags are triggered by device issues and will appear under Inventory>Devices>Select your device>Detailed Device Information>Missing Patches.

To remediate Missing OS Patch related device compliance issues on your managed Windows devices, please follow the instructions for configuring the Windows Update Agent below.

Windows 10/11

1. Open the Windows Start menu, search for Services and then Open it.

2. In the Services app, search for Windows Update service and, when you find it, double-click on it.

3. In the pop-up window, adjust the Startup type to Automatic, then click Apply.

4. Open the Windows Start menu, search for Windows Update Settings and then Open it.

5. In the Update Settings app, you can check for available updates by clicking Check for updates.
6. You can also install optional updates individually, by clicking Download and install under a specific update.

7. To adjust your update settings and ensure that updates happen automatically, click on Advanced options, as illustrated below.

9. On the Advanced options page, enable the option to Receive updates for other Microsoft products, along with whichever advanced settings align with your organizational requirements, MetaAccess policies and preference.

9. Now, to check your device compliance again, open the Windows Start menu, search for the MetaDefender Endpoint or MetaDefender IT-OT Access, then select the Run as administrator option.

10. Once the app is running, right-click on the Client tray Icon and, from the pop-up menu, click Recheck.