How to Update MetaDefender Email Security to v6.3.0 After Changing the PostgreSQL Database Port?

During installation, the installer checks the registry keys and the file C:\Program Files\OPSWAT\MetaDefender Email Security\data\local_database.json to determine the database port number.

If you have changed the database port based on this article How to change PostgreSQL network port of MetaDefender Email Gateway Security? - MetaDefender Email Gateway Security and encounter the error below when upgrading from v6.1.2 to v6.3.0, please follow the steps in this article to resolve the issue.

Steps to Configure

1. Check the port in the local_database.json file. The content should reflect the port you changed:

   {"Host":"localhost","Port":{the port you changed},"User":"postgres"}

2. Alternatively, you can rename the file located at:
   C:\Program Files\OPSWAT\MetaDefender Email Security\data\local_database.json

   For example, rename it to:
   C:\Program Files\OPSWAT\MetaDefender Email Security\data\local_database.json_old

Verify the Change

The installer should succeed.

Troubleshooting

If the issue persists:

1. Run the product upgrade from the command line with logging enabled:

   msiexec /i <INSTALLER_FILE_NAME>.msi /L*v <ABSOLUTE_PATH_TO_INSTALLER_LOG_FILE>

2. Provide the following log files:

   • The generated upgrade log file from <ABSOLUTE_PATH_TO_INSTALLER_LOG_FILE>

   • PostgreSQL-related logs from <INSTALLATION_FOLDER>\MetaDefender Email Security\data\pg_data\log

   • The product support package that includes the timeframe of this installation.