How to generate a support package for OPSWAT Central Management?

A support package is a collection of log and configuration files which are used by the OPSWAT Support team when troubleshooting OPSWAT Central Management Issues.

A support package can be generated in either Windows or Linux systems, by following the relevant instructions below.

Windows

1. Navigate to the OPSWAT Central Management Installation Folder (for example, C:\Program Files\OPSWAT\Central).

2. Double click on generateSupportPackage.exe or, if preferred, you can execute it in a Command Prompt.

3. The package will be generated in the format of ocmSupport_<timestamp>.zip, inside the installation folder, to be copied and forwarded to OPSWAT Support.

Linux - Red Hat Enterprise /Ubuntu

1. Open a Terminal and navigate to /usr/lib/ocm.
2. Execute generateSupportPackage.sh, with Root privileges or, if needed, grant execute permission via chmod.
3. The package will be generated in the format of ocmSupport_<timestamp.tar.gz, inside the /opt/ocm folder.