Why my files are not moving on SharePoint On-Prem with MDSS, despite UI confirmation?

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Issue

When moving files within SharePoint On-Prem, the UI indicates that the file has been successfully moved. However, upon verification, the file is not transferred to the target destination.

Root Cause

The issue occurs due to missing handling for maintaining folder structures during the file movement process.

Solution

Upgrade MetaDefender Storage Security to version 3.5.3 or later, where proper handling for folder structure preservation in SharePoint On-Prem has been implemented.

Support:

If you encounter any issues during the upgrade process or require further assistance, please contact OPSWAT support via My OPSWAT at: Home - My OPSWAT

Our support team will be able to provide you with the necessary guidance and resolution for any upgrade or compatibility concerns.

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