How to read MetaDefender Storage Security logs?

The log files are plain text files that can be opened with any text editor.

For MetaDefender Storage Security, the default logging level is set to Information. To access additional log levels, you need to enable Extra Logging in the Configuration. Extra logging is recommended only for troubleshooting purposes and should be enabled only when necessary.

For more details, refer to this article: How to Enable Extra Logging in the Configuration?

File Locations

• Linux: Log files are located at /etc/mdss/services_logs
• Windows: The default path is C:\Program Files\OPSWAT\MetaDefender Storage Security\services\

Log Format

The messages stored in the service logs follow this format:

[TIMESTAMP] [LEVEL] service.name: Message

Example:

[2024-06-12 10:17:55Z] [Information] nfs.service: HTTP POST /ObjectOperations/Download responded 200 in 37.0824 ms

Log Levels

• Debug : Provides detailed information useful for troubleshooting.
• Information: The default logging level, capturing general operational messages.
• Warning: Highlights potentially harmful situations.
• Error: Logs issues that affect functionality or cause interruptions.
• Fatal: Reserved for very critical issues that require immediate attention.