How to troubleshoot "Authentication failed" message when trying to log in to Metadefender Managed File Transfer

Check Your Version:

This article applies to all MetaDefender Managed File Transfer releases deployed on Windows systems.

When trying to log in to the Management Console of Metadefender Managed File Transfer, the following error message can be received after trying to log in, even if the credentials are correct.


To troubleshoot this issue it is required to verify that the Metadefender Managed File Transfer service is running on the host.


After enabling the Windows Service, it will be possible to log in to the management console correctly.



Support

If Further Assistance is required, please proceed to create a support case or chat with our support engineer.


Next to read:
Why do I get a "Error checking file existence on destination, terminating: invalid path." on PUSH Job automation?
On This Page
How to troubleshoot "Authentication failed" message when trying to log in to Metadefender Managed File Transfer