Getting Started with Troubleshooting

Select the scenario that aligns with your environment, and follow the solutions outlined in the corresponding subpages. If the issue persists, please reach out to our support team with your support package. Refer to the Creating Support Packages page for guidance on generating the necessary files.

The installer logs can be found at "C:\appdata\local\temp\MetaDefender Managed File Transfer\mft.log"

If you're unable to resolve your issue using the troubleshooting pages, please open a Support Case with the OPSWAT team via phone, online chat, or form, or feel free to ask the community on our OPSWAT Expert Forum.