Installer

Installation Halts at DB Selection Step

Installation may be hindered at the DB Selection step when selecting the "Windows Authentication DB" option, with an error related to an existing helper service.

Resolution

To overcome this issue, follow these steps:

1. Open "Command Prompt" as an administrator
2. Manually delete the service using the command:

sc DELETE "mftHelper"

3. If the deletion fails, restart the machine

These steps will resolve the installation issue and allow you to proceed past the DB selection step.

RunDLL Failure Due to Potential Unwanted Virus During Installation

A RunDLL failure may occur during installation, indicating a potential unwanted virus. This may be due to using an outdated operating system.

Resolution

To resolve this issue, follow these steps:

1. Upgrade Windows to the latest version
2. Restart your computer

Upgrading Windows and restarting the PC should ensure a smoother installation process.

"Network Resource is Unavailable" Error During Upgrade or Installation

Users may encounter a "Network Resource is Unavailable" error during upgrades or installations.

Resolution

1. Explore the solutions outlined in "Fix: The Feature You Are Trying to Use is on a Network Resource That is Unavailable" .
2. If the issue persists, perform a clean installation of MetaDefender Managed File Transfer™ after cleaning the database using PSTool.