Why do I see a blank white screen after restarting the Kiosk UI?

Issue:

After restarting the Kiosk UI, some users may encounter a blank white screen that cannot be closed.

Cause:

This issue is often related to running the application with an unsupported .NET runtime version.

Resolution:

Please ensure that your system is using .NET version 9. Updating to this version should resolve the white screen issue.

Steps to check/update .NET version:

  1. Open a terminal/command prompt.
  2. Run the following command to check your current version:

dotnet --list-runtimes

Look for entries starting with Microsoft.NETCore.App and confirm the version is 9.x.x.

  1. If .NET 9 is not listed, download and install it from the official Microsoft website.
  2. Restart the system and then relaunch the Kiosk UI.

If Further Assistance is required, please proceed to log a support case or chatting with our support engineer.
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Why do I see a blank white screen after restarting the Kiosk UI?Issue:Cause:Resolution: