How do I create a support package for MetaDefender Kiosk?

This article applies to all MetaDefender Kiosk releases after version 4.7.0, deployed on both Windows and Linux systems.

To create a MetaDefender Kiosk support package, open the Kiosk console (e.g., http://localhost:8009), go to the Settings tab, and under Session History, click “Download Support Package” in the top right corner.

Once the process is finished, it will result in the creation of a zip archive containing the necessary support logs.

The support package contains the following elements:

  • Configuration files.
  • Log files.
  • System information
  • Directory and files information.
  • Registry key configuration

If Further Assistance is required, please proceed to log a support case or chat with our support engineer.
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How do I create a support package for MetaDefender Kiosk?