How to create support package
A support package contains essential information regarding the operating system and OPSWAT software found on the machine.
The contents of the generated package may contain sensitive information that may require special handling.
Linux
To create a package you must start the script found under /usr/bin/mdicapsrv-collect-support-data.sh.
As the script processes the necessary information, the script generates the support package output.
The package files is a tar.gz archive with the following name:
Where the timestamp is the date when the package was generated.
Example:
The generated package will be placed in the same location as the script that was called.
Windows
To create a package you must start the script found under the installation directory of the product, default this is C:\Program Files\Metadefender ICAP Server\mdicapsrv-collect-support-data.bat.
As the script processes the necessary information, the script generates the support package output.
The package files is a zip archive with the following name:
Where the timestamp is the date when the package was generated.
Example:
The generated package will be placed in the same location as the script that was called.
Content of the created package
The support package contains the following elements:
| Relative path | Type | Description |
|---|---|---|
| config | directory | The configuration files of OPSWAT software found on the machine |
| config/config.copy | file (binary) | Config database without user data |
| log | directory | The log files of OPSWAT software found on the machine |
| os.info | file (text) | Operating system information |
| hw.info | file (text) | Hardware information |
| network.info | file (text) | Network information |
| files.info | file (text) | OPSWAT software directory information |
You are recommended to check the content of the generated package to make sure it does not contain any confidential information.