Why can't I find MetaDefender Endpoint tray icon?

Persistent MetaDefender Endpoint

Starting on 9 October, 2016, the Persistent MetaDefender Endpoint tray icon will not be pinned to the tray by default following installation.

Persistent MetaDefender Endpoint users who wish to pin the Client icon to the tray should enable this feature manually, by following one of the methods outlined below.

Option 1

1. Open the Start menu.
2. Search for MetaDefender Endpoint or MetaDefender IT-OT Access, depending on which MetaDefender Endpoint version you run.
3. Click on MetaDefender Endpoint or MetaDefender IT-OT Access to start displaying the tray icon for this session.

Option 2

1. Open File Explorer and type %PROGRAMFILES(X86)% into the path bar, then add \OPSWAT to the path to access the MetaDefender Endpoint installation directory.
2. Inside the directory, find and open the Gears folder.
3. Double click on Gears.exe to activate the tray icon.

On-Demand MetaDefender Endpoint

The On-Demand MetaDefender Endpoint always shows the tray icon, regardless of your account settings on the cloud.