Troubleshooting
Issue:
You continue experiencing a problem with MetaDefender Drive.
Solution:
Please generate a support package or clone an image of the Drive and send us.
1. Generate Support Package with the built-in function
Go to Preferences --> General --> Support, you will see the function names "Generate Support Package". This will take a moment and generate a Support Package file on the MetaDefender Drive partition.
2. Generate a full image of MetaDefender Drive with Rufus
- Download the portable version of rufus from https://rufus.ie/en_US/ (you can download and install the installer if you want but the portable version is good enough for 1-time-use)
- Plug the MD Drive USB that you want to clone into your Windows machine
- Launch Rufus then select “Show advanced drive properties”
3. Generate an image of Metadefender Drive with DD utility for Linux user
- Plug the MD Drive USB that you want to clone into a linux machine
- Launch the terminal, type in the command
lsblk -o name,serial,mountpoint - Take note of the serial and the node of the USB you want to clone. In my example, the USB that needs to be cloned is
/dev/sdb(highlighted in the green box).
Was this page helpful?
