Troubleshooting MetaDefender Core

In this section you can find solutions for generic issues with MetaDefender Core

Installation issues

• Inaccessible Management Console

Where are the Metadefender Core logs located?

MetaDefender Core generates log files to /var/log/ometascan under Linux and to Windows Event Log under Windows.

The server and node logs are collected separately and are plain text files. For more information on how to read the logs, go to How to Read the Metadefender Core Log?

How can I create a support package?

To ensure the best help from OPSWAT support, you can create a support package with a tool that comes with MetaDefender Core.

For more information on how to create a support package, go to How to Create Support Package?