How to Create Support Package With Web Console

This article applies to all MetaDefender Core releases after version 5.13.0, deployed on both Windows and Linux systems.

Kindly note that the 'Generate Support Package' button is not available in versions earlier than 5.13.0.

Please go to Settings > Export/Import

Check the sections: Export Support Package and click Generate

Please wait for awhile for generating process

After the generating process was done, you can select the support package and download it

You can also find the support package on: Installation folder/data/sp_package.

But we recommend that you should download support package from the UI to avoid break the file.

If Further Assistance is required, please proceed to create a support case or chat with our support engineer.
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Next to read:
PostgreSQL Connection Loss After Upgrade on CIS-Hardened Ubuntu
On This Page
How to Create Support Package With Web Console