Deep CDR
v5.13.2
Search this version
Deep CDR
Deep CDR
Title
Message
Create new category
What is the title of your new category?
Edit page index title
What is the title of the page index?
Edit category
What is the new title of your category?
Edit link
What is the new title and URL of your link?
Troubleshooting sanitization failures
Copy Markdown
Open in ChatGPT
Open in Claude
To distinguish different errors happened during the sanitization process, Data Sanitization engine classifies the errors to different categories The information is available in JSON output when retrieving scan result though REST API.
Sanitization failure
..."post_processing": { "actions_failed": "Sanitization Failed", "actions_ran": "", "converted_destination": "", "converted_to": "", "copy_move_destination": "", "sanitization_details": { "failure_category": "invalid file structure", "details": "Startxref not found" }},...details is an optional key sanitization_details is not available for all of the file types such as archive, eml file types.
| Possible actions_failed values for Deep CDR | Description |
|---|---|
| Sanitization Failed | File is failed to sanitize, check failure_category to have more details |
| Sanitization Timed Out | Time to process the file is longer than the configured time |
| failure_category | description |
|---|---|
| invalid file structure | File is corrupted or it does not match specification |
| unsupported version | MS Office file is created with format before MS Office 97 or DWG file is created with AutoCAD before version 2004 |
| exceeded file size | This file size is bigger than the configured file size |
| password protected | Document needs a password to unlock |
| processing time out | The sanitization process is timeout |
| failed to sanitize | Other failures during sanitization, should not happen |
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Last updated on
Was this page helpful?
Next to read:
Supported engines-metadata JSONDiscard Changes
Do you want to discard your current changes and overwrite with the template?
Archive Synced Block
Message
Create new Template
What is this template's title?
Delete Template
Message
