How to Create Support Package?

A support package contains essential information regarding the operating system and OPSWAT software found on the machine.

Creating the package on Linux

Run /usr/bin/ometascan-collect-support-data.sh

As the script processes the necessary information, the script generates the support package output.

The package files are tar.gz archive with the following name:

Where the timestamp is the date when the package was generated.

Example:

The generated package will be placed in the current working directory.

Creating the package on Windows

Run script found under the installation directory of the product, default is C:\Program Files\OPSWAT\Metadefender Core\ometascan-collect-support-data.bat

As the script processes the necessary information, the script generates the support package output.

The package files is a zip archive with the following name:

Where the timestamp is the date when the package was generated.

Example:

The generated package will be placed in the same location as the script that was called.

Support Package contents

The support package contains the following elements:

• configuration : the configuration files of OPSWAT software found on machine

• log : the log files of OPSWAT software found on machine

• system information : system information stored in file named os.info

• hardware information: hardware information stored in file named hw.info

• network information: network information stored in file named network.info

• directory information: OPSWAT software directory information stored in file named files.info

• copy of config database : config database WITHOUT user data

You can check the content of the generated package to make sure it does not contain any confidential information.