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Chatbot (Ozzy)
Ozzy is OPSWAT’s intelligent virtual assistant, designed to streamline your experience by providing instant support, accessing public documentation, and helping with customer success tasks. Integrated into the MetaDefender ™ Cloud Email Security user interface, Ozzy offers quick and reliable assistance 24/7.
Ozzy only has access to publicly available documentation and services. By chatting with Ozzy you agree to our privacy policy: https://www.opswat.com/legal/privacy-policy
Accessing Ozzy
From the MetaDefender™ Cloud Email Security UI
- On the dashboard or any main UI page, locate the Ozzy chatbot icon – typically in the lower-left section of the screen.
- Click the icon to open the chat window.
- You can now interact with Ozzy using natural language queries.
What Ozzy Can Help You With
Ozzy is equipped to handle a wide variety of tasks and provide access to essential resources. Here's a breakdown of how Ozzy can support you:
Accessing Public Documentation
Ask Ozzy for help with:
- User guides and manuals
- Deployment and configuration steps
- Feature explanations and best practices
Example: “Ozzy, help me understand the dashboard.”
Customer Success & Support Tasks
- Troubleshooting help: Ozzy can guide you through basic steps to resolve issues.
- FAQs: Get quick answers to common questions about configuration, policies, or licensing.
- Issue logging: Ozzy can assist you in initiating a support ticket if the problem requires human assistance.
- Example: “I’m having trouble with policy configuration.”
Contacting OPSWAT Support Agents
If Ozzy can’t fully resolve your issue, he can:
- Escalate the conversation to a live Customer Success or Support Agent
- Help you submit a ticket with necessary details
- Guide you through the support workflow
Example: “I need to speak with a support agent.”
Tips for Effective Use
- Be specific: The more details you provide in your question, the better Ozzy can assist.
- Use keywords: If looking for documents, include keywords like “dashboard,” “policy,” or “integration.”
Need Further Assistance?
If Ozzy can’t fully resolve your issue or if you prefer human assistance, you can:
- Use Ozzy to escalate the chat
- Visit the OPSWAT Support Portal
