Summary
When running collect_logs.sh, the script finishes but the logs archive (logs-<timestamp>.zip) is missing. The console output shows:
./collect_logs.sh: line 97: 7za: command not found
The log-collection script uses the 7za command (7-Zip) to create the archive. If 7-Zip is not installed, the script cannot build the zip file.
Cause
The 7-Zip command-line tool (7za) is not installed on the system, so the script cannot compress the collected logs into the final zip archive.
Even though this is mentioned in the installation steps of the Sandbox application, this might have been removed in the meantime.
Resolution
- Install 7-Zip on the Sandbox host.
Ubuntu / Debian:
sudo apt update
sudo apt install p7zip-full
RHEL / Rocky :
sudo dnf install p7zip -y
- Re-run the log collection script:
cd /home/sandbox/sandbox
sudo ./collect_logs.sh
- Verify the archive was created:
ls logs-*.zip
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